Frequently Asked Questions

What currencies does MOHOBOOK support?


MOHOBOOK supports any one of the following currencies:

British Pound (£) – GBP
Canadian Dollar ($) – CAD
Euro (€) – EUR
US Dollar ($) – USD

Is it safe to order MOHOBOOK with my credit card?


Absolutely, we enforce a high level of security on our website, plus we do not retain any of your financial information. All orders are processed over a secure SSL connection.

How difficult is it to upgrade when new versions are released?


It takes two clicks to perform an upgrade. There is nothing to download or upload, the entire update process is handled inside your Frontdesk (naturally it is up to you to backup your database first).

How much do upgrades cost?


All licenses include unlimited use of the application, forever. Your original purchase includes one year email/phone support and one year unlimited upgrades. Optional support and upgrade access can be purchased after the first year at a reduced price (the application will never stop functioning).

I have bilingual guests, does MOHOBOOK support this?


Yes, MOHOBOOK offers an optional dual-language booking engine (if enabled). Also, Phone-in and Walk-in bookings created in the Frontdesk can be emailed to guests in English or a second language of your choice.

I need to get up and running quickly, can you help me with everything?


Yes, we offer affordable installation and Frontdesk setup services if you want a turn-key solution, please refer to the Services page.

Do I have access to the source code?


All core application files, including JavaScript and PHP files, are encrypted using proprietary encoding technology in order to protect our intellectual property rights. Excluding HTML, CSS and third-party scripts, MOHOBOOK is not an open source application.

If you would like to purchase use of the entire source code, please get in touch with us.

Does MOHOBOOK integrate with online travel agencies such as Expedia or Booking.com?


Not at this time, but you can define which bookings come from OTAs for reporting purposes.

Do my guests require a credit card to make a reservation?


If you have the payment section enabled, then yes. Keep in mind a guest is more likely to honour their reservation if they are asked to enter their credit card when confirming a booking. Otherwise, you can opt to suppress the payment section and no payment information will be collected from your guests.

Are there any hidden costs?


No, other than the cost of the software, the only other expense you may incur from us is if you wish to transfer MOHOBOOK to a different domain name (free the first time). As far as additional costs from other providers, it will depend on which features you enable but in all likelihood, either none or nominal.

Do you take commissions from my bookings?


No, we are software developers first, and feel once you purchase the application it should be to your benefit to use and profit from it.

Do I need a merchant account to use MOHOBOOK?


No, MOHOBOOK is integrated with Stripe if you wish to facilitate real-time payments.

What if my web hosting company doesn’t meet the system requirements?


If your web host does not support the necessary requirements, but you would still like to proceed, please refer to the following Article.

What happens if I want to change the domain name MOHOBOOK is associated with?


Transferring your license to a new domain name is free the first time (a nominal fee may apply for subsequent transfers).

Do I receive the software immediately after I pay for it?


A secure download link and unique license key will be sent to you within 24 hours of your order.

How long does it take to install MOHOBOOK?


In all honestly, it should take no longer than an hour to install and integrate (if you have a basic understanding of website development). Where you’ll spend more time is setting up your room types, rates, availability, extras, etc.

What is the difference between MOHOBOOK and other booking systems?


If you have been shopping around, you have likely concluded that many booking systems are rented to you on a monthly basis, take commissions from you, or are very expensive to purchase outright, not to mention overly complex in comparison. That doesn’t mean MOHOBOOK is a sub-standard product – don’t be fooled by the price, an immense amount of thought and development time has gone into creating a first-class application for small to medium property owners.

The biggest difference between MOHOBOOK and other systems, excluding flexible licensing and zero commissions, is the benefit of unlimited everything.

Is MOHOBOOK secure?


Yes, MOHOBOOK does not store credit card information. Plus, you have the unique option of additionally receiving your guest’s credit card information by fax.

Can I test MOHOBOOK before I buy it?


Yes, we have created a sample Booking Engine integration, as well as access to the Frontdesk so that you can experience the software before making an investment. Please visit the Demo Page to try them out.

Does MOHOBOOK have the same features as my existing booking software?


MOHOBOOK is a feature-rich web-based application and it may or may not have every feature your existing software has. Keep in mind there is a fine line between necessary features, and bloating an application with rarely used features. It is also important to understand there are many differences between Windows-based and Web-based applications, both from a development standpoint and from a usability standpoint.

For us, it wasn’t about simulating legacy Windows software, rather, it was more important to design a modern web-based application that offers the necessary features plus additional features simply not possible in a Windows environment.

The bigger question should be, do the additional features (such as integrated online bookings) outweigh any missing features that may not be important in the big picture? It is also worth mentioning that MOHOBOOK is under constant development, and if something appears to be missing, it doesn’t mean it won’t be available the next time you click the update button. We encourage you to try the demos and judge for yourself, we think you will be pleasantly surprised.

Does MOHOBOOK handle offline payments?


MOHOBOOK was not designed as a cash register, the goal of the software is to provide property owners with an affordable method of capturing the massive online booking market, as well as an intuitive way to manage other reservation types from a single interface.

You can associate one or more payments with a booking via the Frontdesk, or you can opt for real-time payments via the Stripe integration.

Does MOHOBOOK handle online payments?


In the current version of MOHOBOOK, you have the option of receiving your guest’s credit card details by fax (which is transparent to the guest), plus you also have the option of real-time credit card processing through our secure integration with Stripe, a leading processing company.

Does MOHOBOOK only manage online bookings?


No, in addition to the website booking engine, MOHOBOOK comes complete with a Frontdesk module that lets you manage all of your reservation types (including phone-ins and and walk-ins) through one convenient interface. MOHOBOOK is intended to replace and enhance legacy Windows applications.

Why does MOHOBOOK only run on one website?


If you have been shopping for booking software, you’re probably aware some of the solutions available to you are quite expensive. Our way of bringing you a competitive product, at a reasonable price, is to enforce a *per website* licensing model.

I have more than one property but only one website, can I still use MOHOBOOK?


You can preface your room types with unique property names, or you can purchase additional domains (and MOHOBOOK licenses) if you require separate instances and reporting.

I own a motel but I don’t have a website, can I still use MOHOBOOK?


No, you require a domain name that points to a functional web space, even if nothing exists in this is space other than MOHOBOOK (domain names and web hosting are no longer complex or expensive aspects of a basic online presence).

What if I buy MOHOBOOK and can’t install it, or simply don’t like it?


Although we’re confident you will quickly see the benefits of MOHOBOOK, we don’t want you to make a final decision until you successfully install it. Therefore, if you’re not able to technically perform the installation within the first seven days, with our assisstance (if necessary), we’ll refund your money.

What are the minimum system requirements?


MOHOBOOK was designed to function based on minimum requirements, even in inexpensive shared hosting environments. Please refer to the System Requirements section for details.

Is support included when I purchase MOHOBOOK?


All licenses include unlimited and lifetime use of the application, your original purchase includes one year email/phone support and one year unlimited upgrades. Optional support and upgrade access can be purchased after the first year at a reduced price (the application will never stop functioning).

How often do I need to renew my license?


You never have to renew your license, it will function indefinitely, although, you have the option of purchasing affordable annual support and updates.

Is MOHOBOOK a service or software?


MOHOBOOK is PHP software installed on your own website. We do not host, store or rent any part of the application (excluding licensing).

Stay in the loop!

Subscribe to our newsletter for release information, special offers, and content to help you grow your hospitality business

Subscribe Here

Scroll to Top