Help When You Need It Most
MOHOBOOK is licensed on a *per website* basis. When you place your order, you are asked for the domain name of your website. When we receive your order, a special version of MOHOBOOK is created with an association to this domain, and only this domain. To be more specific, if you supply us with example.com, MOHOBOOK will run on example.com and www.example.com, but not on demo.com. By having such a security measure in place, we are able to keep the cost of MOHOBOOK affordable.
If you are purchasing MOHOBOOK for the Frontdesk only, it is still necessary to have a domain and web hosting to install and access the application (it is best to provide a domain name that you are likely to use in the future). If you don't have a domain name yet, they are affordable, as is quality web hosting.
If your question is not answered on this page, please feel free to contact us. Moreover, we're always open to suggestions regarding MOHOBOOK and our website, so please let us know if something comes to mind, we'd love to hear from you.
MOHOBOOK is PHP software installed on your own website. We do not host, store or rent any part of the application (excluding licensing).
In 95% of cases, it only requires a small snippet of code be added to your website on whichever page you would like the booking engine to appear. The application is bundled with detailed installation instructions that walk you through the procedure. We also offer installation for a nominal one-time fee.
All license types include unlimited and lifetime use of the application, the only difference is the length of time you have free access to new features and bug fixes (aka updates). Please visit the purchase page for pricing on the Annual update license versus the Lifetime update license.
When you purchase MOHOBOOK, you are entitled to 60 days of support. If you require support after this period, it can be purchased on a per incident basis. If the problem is a result of a software bug, it simply may be that you haven't installed the latest version.
MOHOBOOK was designed to function based on minimum requirements, even in inexpensive shared hosting environments. Please refer to the system requirements page for exact details.
Although we’re confident you will absolutely love MOHOBOOK, we don’t want you to make a final decision until you successfully install it. Therefore if you’re not entirely happy with your purchase within the first seven days, we’ll refund your money in full as per our license agreement.
No, you require a domain name that points to a functional web space, even if nothing exists in this is space other than MOHOBOOK (domain names and web hosting are extremely affordable).
Sorry, not at this time. Multiple location support is a consideration for future development. For now, you will require a license for each location.
If you have been shopping for booking software, you're probably aware some of the solutions available to you are quite expensive. Our way of bringing you a competitive product, at a reasonable price, is to enforce per website licensing.
No, in addition to the booking engine, MOHOBOOK comes complete with a Frontdesk module that lets you to manage all of your reservation types (including phone-ins and and walk-ins) through one convenient interface.
In the current version of MOHOBOOK, you have the option of receiving your guest's credit card details by fax (which is transparent to the guest). You also have the option of real-time credit card processing through our secure integration with Stripe, a leading processing company.
MOHOBOOK was not designed as a cash register, the goal of the software is to provide property owners with an affordable method of capturing the massive online booking market, as well as an intuitive way to manage other reservation types from a single interface.
MOHOBOOK is a feature-rich web-based application and it may or may not have every feature your existing software has. Keep in mind there is a fine line between necessary features, and bloating an application with rarely-used features. It is also important to understand there are many differences between Windows-based and Web-based applications, both from a development standpoint and a usability standpoint. For us, it wasn't about simulating legacy Windows software, rather, it was more important to design a modern web-based application that offers the necessary features plus additional features simply not possible in a Windows environment. The bigger question should be; do the additional features (such as integrated online bookings) outweigh any missing features that may not be important in the big picture? It is also worth mentioning that MOHOBOOK is under constant development, and if something appears to be missing, it doesn't mean it won't be available the next time you click the update button. We encourage you to try the demos and judge for yourself, we think you will be pleasantly surprised.
Yes, we have created a demo integration, as well as access to the Frontdesk so that you can experience the software before making an investment. Please visit the demo page to try them out.
Yes, MOHOBOOK does not store credit card information. Although, you have the unique option of additionally receiving your guest's credit card details by fax to protect you from last minute no shows.
MOHOBOOK is an affordable one-time purchase. If you have been shopping around, you have likely concluded that many booking systems are rented to you on a monthly basis, take commissions from you, or are very expensive to purchase outright, and overly complex in comparison. But that doesn't mean MOHOBOOK is a sub-standard product - don't be fooled by the price, an immense amount of thought and development time has gone into creating a first-class application for small property owners.
In all honestly, it should take no longer than a twenty minutes to install and another twenty minutes to integrate (if you have a basic understanding of website files). Where you'll spend more time is setting up your room types, rates, availability, upsells, etc.
Yes, the download location plus a unique license key will be sent to you within minutes of your order.
Transferring your license to a new domain name is free the first time (a nominal fee may apply for subsequent transfers).
If your web host does not support the necessary requirements, but you would still like to proceed, please visit the system requirements page for a list of reliable providers.
Yes, if installing MOHOBOOK is not something you feel comfortable with, or simply don't have the time, we offer professional installation.
No, MOHOBOOK is integrated with Stripe if you wish to facilitate real-time payments.
No, we are software developers and feel once you purchase the application it should be to your benefit to use and profit from it.
No, other than the cost of the software, the only other expense you may incur from us is if you wish to transfer MOHOBOOK to a different domain name (free the first time). As far as additional costs from other providers, it will be depend on features you enable but in all likelihood, either none or nominal.
If you have the payment screen enabled, then yes. Keep in mind a guest is more likely to honour their reservation if they are asked to enter their credit card when confirming a booking. Otherwise, you can opt to suppress the payment screen and no payment information will be collected from your guests.
Sorry, not at this time. That said, you can flag which bookings come OTAs for reporting purposes.
Yes, we offer affordable installation and Frontdesk setup services if you want a turn-key solution.
Yes, MOHOBOOK is a dual-language booking engine (if enabled).
All license types include unlimited and lifetime use of the application, the only difference is the length of time you have free access to new features and bug fixes (aka updates). If you purchase a Lifetime license, upgrades are free for life. If you purchase an Annual license, upgrades are free for one year.
It takes two clicks to perform an upgrade. There is nothing to download or upload, the entire update process is handled inside your Frontdesk (naturally it is up to you to backup your database first).
Absolutely, we enforce a high level of security on our website, plus we do not retain any of your financial information.
Although we’re confident you will absolutely love MOHOBOOK, we don’t want you to feel obligated to the purchase unless it can be successfully installed in your own web hosting environment. To initiate a refund, please send us the following information within seven days of your purchase:
This refund policy applies to the cost of the software, services such as installation, frontdesk setup and customization are non-refundable (see license agreement for details).
Please note that once your refund is processed, your license will be remotely terminated and you will not be able to run the application, nor will you be able purchase a new license for the same domain.
If you’re having second thoughts about the cost of MOHOBOOK, we encourage you to compare it with other leading booking systems that facilitate both online and offline reservations. If you’re having technical difficulties, we encourage you to contact us, it is very important to us that your experience after the purchase is a positive one.
Whether you need support, have pre-sales questions, require additional services, or just want to reach out, we welcome your communication. Use the address below or the web-based contact form on the left to open a channel with us.
Stay in the loop with our free newsletter
New version announcements + Exclusive subscriber offers